General
Installation is not included. Lamps are not included with fixtures unless specifically ordered with the fixture, and voltage is 120V by default unless specified otherwise. We reserve the right to change the specifications of any item without notice and without liability with respect to any previous sale. Quotations are valid for 15 days, unless specified otherwise. Although every effort is made to ensure accuracy when preparing price sheets and catalogue data, we cannot be held responsible for any errors that may occur.
Minimum Order
The minimum Customer Net billing charge on any order is $500.00 plus transport charges.
There is a 50$ fee plus transport added to any lower bill.
Shipments and Freight Charges
Transport is included on orders of $5,000.00 or greater; customer net billing (providing transport is in the province of Quebec, and delivery is made in 1 shipment).
All extra fees for freight are charged (hydraulic tailgate, appointments, required signature, private residence etc.)
Transport is billable to client on orders less than $5,000.00 before taxes.
On all prepaid shipments, we will not allow, assume, or refund to the customer, any freight charges erroneously paid by the customer directly to the freight carrier.
Shipments: We reserve the right to use our own discretion in routing all shipments where freight charges are allowed. Shipments will be made in any manner requested by the customer, when possible, if the customer will assume any additional transportation costs. In the event of special routing requests requiring premium freight charges, such as airfreight, air express, special truck or carrier, etc., all shipments will be made freight prepaid and charged directly to client.
Copies of Bill of Lading, and when required, Proof Of Delivery, for any shipment so routed, will be provided upon request.
Air Shipments: All air shipments will be sent at customer's written request. Shipments will be sent on customer's choice of carrier account and paid by them.
Claims: All goods are delivered to the transportation company in perfect condition and properly packed. Goods are shipped at purchaser's risk, and claims must be directed to the transportation company. Our responsibility for safe delivery ceases when material is received in good condition by the transportation company.
Packaging: Products will be packaged, as THE MANUFACTURER or AGENT deem appropriate for protection of goods against damage due to normal handling.
Shortages: All claims must be reported to manufacturer within twenty-four (24) hours after receipt of shipment. Claims reported after this time period will not be accepted.
Damages or Loss in Transit
Title to the goods passes to the customer on delivery to the common carrier at the F.O.B. shipping point. Claims for damages or loss in transit should be filed by the recipient with the transportation company involved. The MANUFACTURER OR AGENT will not be responsible for damaged goods, including concealed damage, after having secured "received in good order" delivery receipts from the transportation company. Acceptance of material, by the customer, from a common carrier constitutes a waiver of any claim against THE MANUFACTURER OR AGENT for delay, damage, or loss.
Payment Terms and Financial Responsibility
THE MANUFACTUER OR AGENT determines the terms of payment. A deposit or full payment could be required prior to releasing the order. Whenever, for any reason, doubt as to a customer's financial responsibility develops, THE MANUFACTURER OR AGENT may decline to deliver goods, or stop goods in transit, or make other arrangements as THE MANUFACTURER OR AGENT deems appropriate. Title to the goods shall remain with THE MANUFACTURER OR AGENT until paid in full by buyer; however, the risk shall rest with the buyer at the time of delivery of the products to the carrier at shipping point. THE MANUFACTURER OR AGENT reserves the right to charge interest of 3% per month and handing charges if buyer is delinquent in payment of invoices. Buyer shall also be responsible for all costs (including attorney's fees and other costs) incurred by THE MANUFACTURER OR AGENT in connection with collection of any amounts for goods sold hereunder in the event payment shall not be made when due.
Direct Orders
For direct orders, a 50% deposit is required when the order is placed, and the balance is payable prior to delivery.
For orders of less than 5,000.00$, the full payment is required when the order is placed.
Deposit
A 50% DEPOSIT IS REQUIRED FOR PRODUCTS FROM SOME OF OUR MANUFACTURERS, as well as all custom products.
Deposit is required when approved shop drawings are received and is non-refundable.
Cancellation and Return
ONCE SHOP DRAWINGS ARE APPROVED, CANCELLATION IS NOT POSSIBLE.
When an order is cancelled or suspended after written notice to THE MANUFACTURER OR AGENT and with THE MANUFACTURER OR AGENT’s written consent, and upon terms that will indemnify THE MANUFACTURER OR AGENT against loss, orders cancelled after being processed, but prior to shipment will be subject to cancellation charges as follows:
-Special orders and products with factory-installed custom options: non-returnable and non-refundable.
-Standard products, with no factory-installed options: A minimum of 50% of net purchase order amount plus any extraordinary charges incurred. The extraordinary charges will be determined by the amount of work that has been completed, special non-returnable parts ordered, and whether the cancelled products can be restocked. Once shipped, products are considered customer property.
If products have been shipped when THE MANUFACTURER OR AGENT receives a cancellation notice, total invoice is due and payable. Material may be returned for credit only as outlined in the Returned Goods Authorization (RGA) according to the Authorization form established by the MANUFACTURER OR AGENT.
Returned Goods
We will not accept any returned material unless a "Return Goods Authorization" has been issued in writing. A minimum service charge of 50% plus any freight charges incurred will be deducted from all returned goods, to cover the cost of handling, disassembly of cartons and testing. All items must be in new resalable condition and in the original packaging, or the manufacturer or agent will discard any material upon their inspection without credit. If reconditioning is necessary, any such charges will also be deducted. Requests to return material must be made within forty-eight (48) hours of shipment. After that period returns are no longer possible.
Order Confirmation
Orders received and entered into the manufacturer or agent order-processing system will be considered confirmed upon receipt of the order and/or shop drawing approval. Approved and signed shop drawings are required before order will be processed. THE MANUFACTURER OR AGENT will not be responsible for any delivery delays caused by orders missing required approvals.
Pricing
All published or quoted prices, discounts, terms, and conditions are subject to change without notice.
All orders are accepted with the understanding that product will be shipped at prices, terms, and conditions, in effect at time of shipment, unless alternative arrangements have been made, in writing, between THE MANUFACTURER OR AGENT and its customer.
The acceptance of a Hold for Release order (HFR) does not obligate THE MANUFACTURER OR AGENT in any way to continue to supply product that may become discontinued or obsolete or superseded during the time period covered by the order.
Taxes
The amount of any applicable present or future city, state or government tax or other charges upon the production, sale, shipment, or use of products ordered or sold will be added to the customer invoice, unless the customer provides THE MANUFACTURER OR AGENT with an appropriate exemption certificate.
Delivery
Delays to be confirmed. Due to impacts from the COVID-19 pandemic, transit delays can occur.
Please note that LumiGroup will not be responsible for these delays.
Please take this into consideration when orders are placed and released.
Delivery and shipment dates are estimated dates only, and unless otherwise specified are figured from date of receipt of order and approval of drawings or samples. All quotations and agreements as to deliveries and other matters, including the acceptance of all orders and estimation of delivery dates, are subject to all present and future Federal and Provincial laws, rulings, and regulations, and are also subject to strikes, labour stoppages, tires, accidents, and all other causes beyond our control. In estimating such dates, no allowance has been made, nor shall THE MANUFACTURER OR AGENT be liable directly or indirectly for, delays of carriers or delays from labour difficulties, shortages, strikes or stoppages of any sort, fires, accidents, failure or delay in obtaining materials or manufacturing facilities, acts of government effecting THE MANUFACTURER OR AGENT directly or indirectly, bad weather, or any causes beyond The manufacturer or agents’ Control, or causes designated Act of God or force major by any court of law, and the estimated delivery date shall be extended accordingly. THE MANUFACTURER OR AGENT will not be liable for any damages or penalties whatsoever, whether direct, indirect, special, or consequential, resulting from its failure to perform or delay in performing, unless otherwise agreed to in writing by an authorized officer of the company. Acceptance of material from a common carrier constitutes a waiver of any claim against THE MANUFACTURER OR AGENT for delay, damage, or loss in transit.
Installation
Products must be installed by a professional. This is the responsibility of the client. We assume no responsibility for the installation, from both a mechanical and an electrical point of view.
Guarantee
With Manufacturers guarantee. TERMS MAY VARY DEPENDING ON THE MANUFACTURERS TERMS. In all cases, the guarantee is limited to the replacement of the product and does NOT include installation or any other associated costs.
No chargeback accepted unless preapproved by LumiGroup and/or by the manufacturer in writing.
